Here you will find the most common facts, questions and answers that may interest you.
Which payment methods are accepted?
Following a successful online booking and verification of availability, you will receive a booking confirmation along with the accepted payment options and the necessary details for transferring payment within 24 hours. The booking will be valid on receipt of full payment only. A booking maybe cancelled up to two days before arrival free of charge and a full refund will be given. A 50% cancellation fee applies for any bookings cancelled two days before arrival or less!
At what time do the group lessons begin?
Beginner´s courses start on Sundays and Mondays except during the busy Christmas and New Year period, here it is possible to join a beginner´s course almost daily. Intermediate or advanced skiers can join in group lessons every day apart from Fridays and Saturdays. The fact that ski beginners don’t need a ticket/ski pass the first day or two is regarded as a great bonus. Our beginner’s learn-to-ski area can be reached without having to purchase ski pass. This leads to considerable savings.
How long is a group lesson?
Full day ski courses for kids are from 10:00 am - 12:00 pm and from 01:00 pm - 03:00 pm with a one hour lunch break in between. Half day ski courses for kids are between 10:00 am - 12:00 pm.
The rest of full day courses are from 10:30 am - 12:00 pm and from 01:00 pm - 02:30 pm with a one hour lunch break in between. The rest of half day courses are between 10:30 am - 12:00 pm.
Can lunchtime supervision be arranged?
Yes lunchtime supervision for children can be arranged and is always possible. It costs € 15,- per child/day and includes a meal & drink and supervision. Should you require this service, it must be paid to the ski instructor daily before the lesson starts. Should your child not be booked for lunchtime supervision, we kindly ask you to collect your child at the arranged time.
In our Kindergarten...
- Kindergarten Schmittenhöhe = bottom station Sonnenalmbahn, Schmittenstraße 125 in Zell am See
Full days or half day lessons for children, what is recommended?
Generally we will ski with children aged four years and above for the whole day (4 hours). For children aged between three and four, we recommend half day lessons (2 hours) however if this works well, your child can change to full days and the difference in price can be paid locally. Should your child no longer wish to participate on the ski course, we will refund the monies paid for the days not used!
What languages are spoken during the ski lessons?
All of our instructors speak both German and English. We have many instructors from the Netherlands who are on hand to teach private lessons in Dutch and if required they will also teach the children´s beginner groups and so on. There is no guarantee that you or your child will get an instructor who speaks your native language except for German and English. We will however try our best where possible to help you. Please note there is a greater possibility of booking an instructor who speaks your language when you book a private lesson instead of a group lesson!
In which language is a private lesson held?
All of our ski/boarding instructors speak German and English. Furthermore you can also benefit from ski instructors with a knowledge of various other foreign languages besides German and English, for example: Dutch, Flemish, Italian, French, Spanish, Croatian, Slovenian, Bulgarian, Russian, Czech. Please note: Skiing instructors who speak one of the languages mentioned above should be booked in advance. We would advise you to book online as early as possible because many of our regular guests tend to book these instructors for private tuition well in advance. We allocate our instructors according to the date and time of booking!
What are the benefits of booking online?
The main advantage of booking online is that you will receive the discount offered for that week off all courses and ski rentals. But more important, you will be guaranteed a place on the ski school course and will definitely receive ski equipment from the rental company especially during peak season weeks. To maintain a high level of ski instruction, we only accept as many guests as our capacity allows us to. As soon as these limits have been reached we will close the booking offices which means you will not be able to book locally.
Family discount with ski hire?
Per parent who rents the complete gear for 6/7 days there is 1 child under 11 years free of charge! All children up to the age of 15 get a discount of -50% and -20% for teenager up to the age of 18!